Hydrating Serum

What is your Return Policy?

All sales are final. Returns, refunds and/or exchanges are not available. If you experience a problem with your order, contact us at, contact@lashandskincosmetics.com for support and someone will respond within 48 business hours.  
 

What if my item was damaged or incorrect?
 If you’ve received a damaged, or incorrect product, please email us at, contact@lashandskincosmetics.com for support and someone will respond within 48 business hours. In your email, please include your order number and a photo of the item.

What if I need to edit or modify an order I already placed?
Unfortunately, once an order is submitted, we are unable to edit or cancel it. Email us at, contact@lashandskincosmetics.com for support.

What shipping methods are available?
Free US ground shipping is available for all orders totaling $30 or more after any discounts are applied and before any applicable sales tax is applied. If you want to upgrade your order an additional fee will be calculated by shipping provider during checkout. Products typically ship within 48 hours; delivery is typically 3-5 days from date of shipment; orders placed on Fridays, holidays or weekends will be shipped the following business day. Shipping is only available to the contiguous 48 states. We do not ship outside the US. Delivery delays may occur. Delivery dates are estimates only and cannot be guaranteed.

 

When will I receive my order?

Orders are typically processed within 48 hours of receipt. Once your order is shipped, you will receive a shipping confirmation email with a tracking number for your order. Delivery is typically 3-5 days from date of shipment; orders placed on Fridays, holidays or on weekends will be shipped the following business day. Delivery delays may occur. Delivery dates are estimates only and cannot be guaranteed.

 

Can I expedite my order?

You can select expedited shipping during checkout for an additional fee. We’re not able to expedite shipping for orders already placed.

How can I get an update on my order status?

The best way to track the progress of your order is to set up an account during checkout. You can log in at any time to receive the most up-to-date information. If you didn’t set up an account, email contact@lashandskincosmetics.com with your order number.

 

How can I track my order?

You will receive an order confirmation email upon submission of your order, and then you will receive a shipment notification email with an order tracking number when your order is scanned and picked-up for shipment by the carrier. Please refer to the order tracking number for status on your orders.

What happens if my product does not arrive?

Please refer to your shipment confirmation email for order tracking information. If you’ve not received your order after a tracking number indicates delivery, contact us at, contact@lashandskincosmetics.com for support and someone will respond within 48 business hours. In your email, please include your order number.
 

Shipping Policy

What shipping methods are available?

Free US ground shipping is available for all orders totaling $30 or more after any discounts are applied and before any applicable sales tax is applied. If you want to upgrade your order an additional fee will be calculated by shipping provider during checkout. Products typically ship within 48 hours; delivery is typically 3-5 days from date of shipment; orders placed on Fridays, holidays or weekends will be shipped the following business day. Shipping is only available to the contiguous 48 states. We do not ship outside the US. Delivery delays may occur. Delivery dates are estimates only and cannot be guaranteed.

When will I receive my order?

Orders are typically processed within 48 hours of receipt. Once your order is shipped, you will receive a shipping confirmation email with a tracking number for your order. Delivery is typically 3-5 days from date of shipment; orders placed on Fridays, holidays or on weekends will be shipped the following business day. Delivery delays may occur. Delivery dates are estimates only and cannot be guaranteed.

Can I expedite my order?

You can select expedited shipping during checkout for an additional fee. We’re not able to expedite shipping for orders already placed.

How can I get an update on my order status?

The best way to track the progress of your order is to set up an account during checkout. You can log in at any time to receive the most up-to-date information. If you didn’t set up an account, email contact@lashandskincosmetics.com with your order number.

How can I get an update on my order status?

The best way to track the progress of your order is to set up an account during checkout. You can log in at any time to receive the most up-to-date information. If you didn’t set up an account, email contact@lashandskincosmetics.com with your order number.

What is your Return Policy?

All sales are final—therefore, returns and refunds are not available. If you experience a problem with your order or would like to request an exchange, contact, contact@lashandskincosmetics.com for support and someone will respond within 48 business hours.  

Please make note: exchanges may be requested up to 30 days from shipment date of order. Customers will be required to pay for exchange shipping costs if applicable.  

Can I modify my order once it’s been placed?

Once checkout is complete, orders may not be edited or canceled. If you need further assistance, send an email with your order number to contact@lashandskincosmetics.com.

What if my item was damaged or incorrect? 

If you’ve received a damaged, or incorrect product, please email us at, contact@lashandskincosmetics.com for support and someone will respond within 48 business hours. In your email, please include your order number and a photo of the item.

What if I need to edit or modify an order I already placed?

Unfortunately, once an order is submitted, we are unable to edit or cancel it. Email us at, contact@lashandskincosmetics.com for support.